The State Bank of India was directed by the District Consumers’s Forum to pay Rs 3,000 as compensation to a customer as an automated teller machine (ATM) of the bank could not provide him cash.
Forum President Iqbal Ahmad said, "The compensation must be provided to Mr Rajesh Kapale in a month".
Kapale resident of Noniya Kardal has an account at the local SBI branch. On February 10, 2009 tried to withdraw Rs 15,000 from the ATM but machine dispensed a slip mentioning that the transaction could not be processed. Kapale had adequate funds in his account.
He wrote a letter to SBI officials but did not obtain any response.
The Bank agreed that on February 10 the ATM was non-functional for some hours and Mumbai was alerted about this.
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